Privacy Policy

Version 1. Last modified: August 08, 2023

Safeguarding your privacy is of utmost importance to us. We adhere to several core principles:

We exercise careful consideration regarding the personal data we request from you and the personal details we gather about you while operating our services.

We retain personal data only for as long as it is necessary or as mandated by law.

Our objective is to provide you with straightforward means to manage the sharing, public visibility (or privacy), search engine indexing, and permanent deletion of information on this website.

We commit to complete openness regarding how we collect, utilize, and distribute your personal information.

Our Privacy Policy below encompasses and elucidates these principles.

Who We Are and What This Privacy Policy Covers

We are the team responsible for this website. We operate under the name A-Help Limited, a company registered in Cyprus, and we assume the role of the Data Controller for your personal data in accordance with the terms outlined in this Privacy Policy.

This Privacy Policy applies to information that we collect about you when you use:

Our website – https://ahelp.com/ and any associated applications;

Throughout this Privacy Policy we’ll refer to our website, mobile applications, and other products and services collectively as “Services.”

We are committed to protect and respect your privacy. This Privacy Policy sets out how we may use, process, and store your personal information. If such personal information can directly or indirectly refer to you as a natural person, such information consists of your “Personal Data” and shall be protected by us with strict accuracy. Below we explain how we collect, use, and share information about you, along with the choices that you have with respect to that information.

If you have any questions about this Privacy Policy, please contact us.

How We Can Receive Your Information

We may get that information from you or our partners, through contracts or other legal arrangements you have with us or our partners on behalf of us, in order to deliver contractual/legal obligations. Your permission and consent can be collected by us directly, or we may receive your personal information from third parties to whom you have given consent to pass this information on to us.

Information we collect about you

If you visit our website or member communities, we may automatically collect information about you, for example:

• Technical information
• IP addresses
• Information about what type of device you used to connect to our website
• How you interact with our website.

For more information, read our Cookie Policy.

Here you can find the types of Personal Data we collect and the purposes of its processing.

#	Personal information types	Purposes we collect your information for
1	User’s Country	verification of the User prevention of fraudulent use and resale of User’s accounts tax implications, VAT purposes to prevent use in Restricted Jurisdictions
2	User’s email	the main contact of communication with User to provide you with marketing and promotional materials
3	User’s Name and Surname	verification of the User for invoices, billing, and taxation prevention of fraudulent use and resale of User’s accounts
4	City/state/ZIP code/address	billing information for invoices

Why do we collect Personal Data?

We collect information for some or all of the following reasons:

• We offer services to you once you’ve placed an order for any of our services through the website.
• If you’re an existing customer, we may share information about products or services you’ve expressed interest in purchasing, within a reasonable timeframe.
• We may also provide details about products or services you’ve bought from us, or related offerings.
• Services will be extended to you based on contractual agreements.
• In instances of legal obligations, such as contractual commitments with us, we may utilize your information.
• To provide information to you about our products and services if you have consented to receive it.

Grounds of collecting information from you

We may collect information from you when we have a legal reason (allowed by law or under contract) to collect the information, or when you have consented for us to do so for a specific purpose (e.g. services provision or newsletters).

Legal basis we have for processing your personal data

We may process your personal data because:

• We have a contract with you;
• You have given us permission to do so;
• We must provide services to you because you have ordered them;
• You have asked us to do so;
• To comply with the law.

All of these reasons are reasons we may legally process the information we have about you.

Ways of giving information

You may give us information about you with your consent, for example:

• By filling in a form or e-mailing us;
• By posting an order at the website;
• Posting reviews and feedbacks at the website;
• Contacting us through our contact means.

This information may be personal, financial, or related to your order.

You may give us information for legal reasons, such as to enter into a contract with us, when you are buying services from us.

Information we receive from other sources

We may receive information about you if you use any of the other websites we operate, any other services we provide, or from our business partners entitled to collect information on our behalf.

We also work with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies, background checking agencies) and may receive information about you from them as part of the service we provide you, or for other legal reasons.

Files. We might gather and retain the files you upload, download, or interact with on the Website. Kindly refrain from sharing files that you are not authorized to utilize. Additionally, avoid uploading or sharing files containing your personal information or that of third parties without appropriate consent. We cannot ensure the security of such personal information.

Social Sign-in

You may also register an Account by using your Social Network* account or to later link your account to a Social Network. If you choose to register via a Social Network or link your account, we will use the Personal Data you have provided to the Social Network and that is publicly available (such as your name, email address, gender and other information you make publicly available via the Social Network) to create the account with Social Network. Note that the information we collect from and through the Social Network may depend on the privacy settings you have set with the Social Network and the permissions you grant to us in connection with linking your account on our Website to Your account in Social Network.

If your Account is registered using an account with Social Network or if your Account is linked with it, in case you choose to “like” or “share” content or to otherwise share information from or via the Website with Social Network, that information may be publicly displayed, and Social Network may have access to information about you and your use of the Website. Your interactions with third parties through Social Networks or similar features are governed by the respective privacy policies of those third parties. Please note that your relationship with any Social Network is governed solely by your agreement(s) with such Social Network.

*”Social Network” for the purposes of this Policy is a third-party social network (e.g., Facebook, Google and other that may be integrated with Website) that provides an option of sharing your Personal Data required for a simplified registration procedure at our Website or for sharing with such social network your interactions with content via Website.

Who might we share your information with?

We may share your personal data with third parties, either because you have consented to allow us to do so or for other legal reasons. For example, we may share your personal information with:

• Our marketing staff to provide you with promotional materials after you have registered at our website;
• Our group companies, which means our subsidiaries, or our ultimate holding company and its subsidiaries;
• Subcontractors and third parties for the purpose of the performance of a contract that we hold with them or that we hold with you;
• With third parties because you have given consent;
• With third parties who provide us services because you have purchased goods or services.

Other reasons we may share your personal information with a third party

If A-Help Limited or substantially all its assets are acquired by a third party, personal data held by it about its customers will be one of the transferred assets of the company.

In addition, we will share your personal data with third parties for the following reasons:

• If we must comply with a legal obligation; in certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
• If it is legally requested by a government agency;
• To enforce or apply our Website Terms of Use or other agreements;
• To protect the rights, property, or safety of A-Help Limited, our customers or others;
• If exchange information with third parties aimed to prevent fraud or to reduce our credit risks.

Aggregated data

We may, from time to time, provide third parties with data that has been aggregated.

This means that your personal information that could be used to identify you has been removed from the data. Data provided to third parties in this way is not personal data and is only statistics or similar data; however, you do keep your right to object.

Where we store and process your personal data

We primarily store and process your personal data in the EU/European Economic Area or USA. If you are from the EU, by accepting this Privacy Policy, you give us the right to store your personal data in the EEA and USA. We assure you that all your data is encrypted in a secure way and no unauthorized persons may access them.

For the EU Citizens:

Some examples of reasons your data may be processed outside the EEA include:

• Order fulfillment;
• Payment processing;
• Technical support services.

If your personal data cannot be processed within the EEA, we will:

• Comply with all data protection principles;
• Where possible, choose a country that is on the list of the EU Commissions’ countries that provide adequate protection for the rights and freedoms of data subjects;
• If the transfer is to the United States of America, we will use reasonable endeavors to make sure they participate in the Privacy Shield program;
• Make sure we have assessed the adequacy of protections in all other cases.

Access to your personal data via password

Where we have given you (or where you have chosen) a password that enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Transmission and storage of your personal data

Unfortunately, the transmission of information via the internet is not completely secure. We cannot guarantee the security of your data as it is transmitted and stored, however, we shall use best practice to ensure your data is encrypted to the standard required in the GDPR to protect your personal data.

How long will we keep your personal data?

We will not retain your Personal Data for longer than required.

We will keep your personal information:

• For as long as required by law
• Until we no longer have a valid reason for keeping it
• Until you request us to stop using it or delete it.

We may keep just enough of your Personal Data to ensure that we comply with your requests not to use your personal information or comply with your right to erasure. For example, we must keep your request to be erased even if it includes your personal data until such time as you are no longer our customer, or for tax purposes etc.

If you have questions about our Data Retention Policy, we can provide you a copy. Please contact [email protected].

If you chose not to give your personal information to us

If the Personal Data is necessary in order to provide services to you under a contract between you and A-Help Limited, we will have to refuse to enter into that contract or provide the services before you give us your personal information.

Your Rights

We will respect your legal rights to your Personal Data.

Below are the rights that you have under law, and what we do to protect those rights:

Legal right	What we do to protect your rights
The right to be informed	We are publishing this Privacy Policy to keep you informed as to what we do with your personal information. We strive to be transparent about how we use your data. We will also answer all your questions regarding this Policy send to the [email protected]
The right to access	You have the right to access your information. Please contact our Data Protection Officer at [email protected] if you wish to access the personal information we hold about you.
The right to rectification	If the information we hold about you is inaccurate or not complete, you have the right to ask us to rectify it. If that data has been passed to a third party with your consent or for legal reasons, then we must also ask them to rectify the data. Please contact our Data Protection Officer if you need us to rectify your information: [email protected]
The right to erasure	This is sometimes called ‘the right to be forgotten’. If you want us to erase all your personal data and we do not have any legal reason to continue to process and hold it, please contact our Data Protection Officer: [email protected]
The right to restrict processing	You have the right to ask us to restrict how we process your data. This means we are permitted to store the data but not further process it. We keep just enough data to make sure we respect your request in the future. If you want us to restrict the processing of your data, please contact our Data Protection Office: [email protected]
The right to data portability	We must allow you to obtain and reuse your personal data for your own purposes across services in a safe and secure way without this affecting the usability of your data. Please contact our Data Protection Officer if you want information on how to port your data elsewhere: [email protected]. This right only applies to personal data that you have provided to us as the Data Controller. The data must be held by us by consent or for the performance of a contract.
The right to object	You have the right to object to us processing your data even if it is based on our legitimate interests, the exercise of official authority, direct marketing (including data aggregation), and processing for purposeless statistics. If you wish to object, please contact our Data Protection Officer: [email protected]
The right to withdraw consent	If you have given us your consent to process your data but have changed your mind later, you have the right to withdraw your consent at any time, and we must stop processing your data. If you want to withdraw your consent, please contact our Data Protection Officer: [email protected]
The right to complain to a Supervisory Authority	You have the right to complain to the Office of the Commissioner for Personal Data Protection if you feel that we have not responded to your requests to solve a problem. You can find their contact details here: Office address: Kypranoros 15, Nicosia 1061, Cyprus Postal address P.O.Box 23378, 1682 Nicosia, Cyprus Tel: +357 22818456 Fax: +357 22304565 Email: [email protected]

Links to Other Websites

From time to time, our website may contain links to and from websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites may have their own privacy notices and that we do not accept any responsibility or liability for any such notices. Please check these notices, where available, before you submit any personal data to these websites.

Age Limitations

To the extent prohibited by applicable law, we do not allow the use of our Services and Websites by anyone younger than 16 years old. If you learn that anyone younger than 16 has unlawfully provided us with personal data, please contact us and we will take steps to delete such information.

Changes to this Privacy Policy

We may change this Privacy Policy from time to time. Laws, regulations and industry standards evolve, which may make those changes necessary, or we may make changes to our business. We will post the changes to this page and encourage you to review them to stay informed. If we make changes that materially alter your privacy rights, we will provide additional notice, such as via email or through the Website. If you disagree with the changes to this Privacy Policy, you should deactivate your account.

The Laws and Regulations

The laws that govern personal data in EU are:

• REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing General Data Protection Regulation (“GDPR”)
• Law providing for the Protection of Natural Persons with regard to the Processing of Personal Data and for the Free Movement of such Data of 2018 (Law 125(I)/2018)

How can you reach us?

This is our registered address, company number and contact information:

A-Help Limited

Address: Vasili Michailidi, 9, 3026, Limassol, Cyprus

Company Registration Number:

Email: [email protected]

Policy Versions

Version 1. Last modified: August 08, 2023